Service Delivery / Shipping Policy

1. Introduction

This Service Delivery / Shipping Policy applies to services purchased through Whatsell.ai and provided by XPERT GROUP FZE-LLC / XPERT GROUP PAKISTAN ("Company", "we", "our", "us").

Whatsell.ai provides digital and technology-based services, including WhatsApp Business API CRM solutions, ecommerce services, integrations, automation solutions, technical support, and related professional services.

As our Services are primarily delivered electronically, no physical shipping is required unless specifically stated in an individual quotation, order, or agreement.

2. Digital Service Delivery

Services purchased through Whatsell.ai are generally delivered electronically through one or more of the following methods:

• Access to the Whatsell.ai online platform
• Account activation
• Email communication
• Online onboarding
• Remote configuration
• API integration
• Ecommerce website or store deployment
• Digital files or credentials
• Remote technical support
• Other electronic delivery methods agreed with the customer

No physical goods are normally shipped as part of a standard Whatsell.ai subscription.

3. WhatsApp Business API CRM Activation

Activation of WhatsApp Business API-related Services may require the customer to provide or complete certain information and approvals, including, where applicable:

• Valid business information
• Meta Business Portfolio/Business Manager access
• WhatsApp Business Account information
• Phone number verification
• Required administrator permissions
• Meta business verification
• Acceptance of applicable Meta and WhatsApp terms
• Other technical or compliance information required for integration

Service activation timelines may depend on Meta's verification, approval, technical processing, or other third-party procedures.

Whatsell.ai cannot guarantee a specific approval or activation timeframe where the process depends on Meta or another third party.

4. Subscription Activation

Standard SaaS subscriptions are generally activated after successful payment and completion of any required account setup.

Some Services may require manual configuration, onboarding, API setup, business verification, or integration before they become fully operational.

Customers are responsible for providing accurate information and required access promptly. Delays caused by missing information, incorrect credentials, unavailable customer personnel, third-party approvals, or incomplete verification may extend the delivery timeframe.

5. Ecommerce Service Delivery

Ecommerce services may include:

• Online store setup or development
• Hosting and maintenance
• WhatsApp order notification integration
• Address and checkout-related integrations
• Meta Pixel integration
• Conversion API integration
• Other agreed ecommerce functionality

Delivery timelines for ecommerce projects depend on the project scope, required features, availability of content and information, customer approvals, and third-party integrations.

Specific delivery dates or milestones may be stated separately in a quotation, proposal, order confirmation, or project agreement.

6. Custom Development and Integration Services

Custom development, API integrations, automation, and other professional services are delivered according to the agreed scope of work.

Estimated delivery timelines may change due to:

• Changes in customer requirements
• Additional feature requests
• Delays in customer feedback or approvals
• Third-party API limitations or changes
• Meta or WhatsApp approval requirements
• Technical dependencies outside our control
• Unavailability or interruption of third-party platforms
• Other circumstances reasonably affecting project delivery

Any material changes to project scope may require additional time and charges.

7. Meta and Third-Party Services

Certain Whatsell.ai Services rely on third-party platforms, including Meta and WhatsApp.

Availability, approval, messaging functionality, account verification, template approval, API availability, pricing, and other features controlled by third parties are subject to their respective policies and systems.

Whatsell.ai is not responsible for delays or service limitations caused solely by third-party approval processes, platform outages, policy changes, account restrictions, or other matters outside our reasonable control.

8. Customer Responsibilities

To enable timely delivery of Services, customers are responsible for:

• Providing accurate and complete business information.
• Providing necessary account permissions and credentials through approved and secure methods.
• Completing Meta or other third-party verification requirements when applicable.
• Providing required website content, branding assets, product information, and other project materials.
• Reviewing and approving work within reasonable timelines.
• Maintaining compliance with applicable laws and third-party platform policies.

Delays caused by the customer's failure to meet these requirements may result in an extension of the expected delivery timeline.

9. Physical Shipping

Whatsell.ai primarily sells digital subscriptions and professional services and therefore does not normally ship physical products.

Accordingly, shipping charges, courier delivery periods, and physical tracking numbers are generally not applicable.

If any physical product or equipment is offered separately in the future, the applicable shipping terms, charges, delivery timeframe, and return conditions will be communicated at the time of purchase.

10. Service Availability and Maintenance

We aim to maintain reliable access to our Services; however, uninterrupted or error-free availability cannot be guaranteed.

Temporary interruptions may occur because of:

• Scheduled maintenance
• Emergency maintenance
• Software updates
• Server or infrastructure issues
• Third-party API interruptions
• Meta or WhatsApp platform outages
• Internet or telecommunications failures
• Security incidents or preventive measures
• Events beyond our reasonable control

Where reasonably possible, we will work to restore affected Services promptly.

11. Delivery Issues

If you have purchased a Service and have not received access, activation information, or expected delivery within the communicated timeframe, please contact our support team.

Please provide your registered email address, company name, invoice or transaction reference, and details of the Service purchased so that we can investigate the issue.

12. Changes to This Policy

We reserve the right to update or modify this Service Delivery / Shipping Policy from time to time. Changes will be published on this page and will become effective from the date of publication unless otherwise stated.

13. Contact Us

For questions regarding service activation, delivery, onboarding, or related matters, please contact us:

• Email: support@whatsell.ai
• Phone: UAE +971 50 4334829 | PAK +92 300 6700784
• UAE Address: P.O. Box 33387, Business Center, SPC Free Zone, Al Zahia, Sharjah, U.A.E.
• PAK Address: Xpert Group Pakistan, Shaheen House, Tilu Road, SadiqAbad, Rahim Yar Khan, Punjab, Pakistan